We are always happy to exchange or refund your item within 30 days of receipt if you’re not happy with it or if it gets damaged in the mail. Please contact us at email@example.com for further information and instruction.
We will cover the cost of re-shipping:
- If your order arrived damaged.
- If an item was received in error.
- If your package was lost in the mail.
*However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package.
- If your package was mis-delivered and you are unable to correct the matter with your local post office.
We ask you to cover the cost of re-shipping:
- If you seek a replacement or an exchange for reasons other than damage or loss as described above.
- If you provided an incorrect shipping address at checkout.
- If the US Postal Service claims your item was delivered but you didn't receive it.
- If for any reason you were unable to collect your package at customs.
All refunds and exchanges will be processed upon receipt of the item in its original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail.